Issues with the Italian Lakes Tour 6-22-13

We went on the Italian Lakes Tour 6/22/13. We had two disappointments on our tour. First they changed our hotel in Florence from the ST. Regis to the Westin. The Westin was very nice, but can not compare to the St Regis.
Second, our private tour of the Vatican was cancelled after we arrived in Italy. The hotel choices and the private tour of the Vatican were our main reasons for going with Tauck.
I just got off the phone with customer service at Tauck. I am aware that these things were not under their control but I can tell you that they are not interested or concerned with our disappointments. They made it clear that they don't care if we ever take another Tauck tour or not. So we won't, there are plenty of other tour companies to choose from.

Comments

  • Sounds terrible. I will have to re-examine my current booking. Sounds like you were treated very shabbily.

    Cambriah
This discussion has been closed.