There are bound to be questions when travelling. Information on everything from weather to internet connections can be found below.

• Inclusive Prices

  Tour Prices

  Tour prices are per person in U.S. dollars. All hotel accommodations, mini coach transportation, admissions, entertainment, special dinners, sightseeing, porterage, and the services of hotel and restaurant staff, local guides and drivers and the Tauck Director are included. Transportation from Marseille-Provence Airport to Hotel Le Pigonnet is included, regardless of the time you check in to the hotel, provided you have furnished us with accurate flight or train arrival information at least three weeks prior to the start of your tour. If you arrive locally by train, please retain a receipt for the transfer from the station to the hotel and submit it to your Tauck Director for reimbursement.  Transportation from Auberge de Cassagne & Spa to Marseille-Provence Airport or the nearest central train station is also included when you check out of the hotel. Transportation to and from airports and train stations may be shared with other Tauck guests.
  

  Hotel Accommodations

  The tour price includes all hotel accommodations with private baths. Our standard is to provide the best available accommodations without sacrificing value. Although the quality may differ slightly from one hotel to another, our commitment to your comfort is unwavering. Two-bedded rooms are reserved in most hotels. Triples are not available on this tour.
  

  Meals

  Most meals are included as specified in the itinerary.
  
  Provence Cuisine – The cuisine of Provence is rooted in the warm, dry Mediterranean climate and the rugged landscape – good for grazing sheep and goats but typically unsuited for large-scale agriculture. Close by the Mediterranean Sea, fish and other marine delicacies are abundant. Local fruits include grapes, peaches, apricots, strawberries, cherries and the famous melons of Cavaillon. The Provençal pantry is amply stocked with olive oil, olives, wine vinegar, Dijon mustard, anchovies, white beans, lentils, saffron, thyme, capers and artichoke hearts. Fish frequently found on menus are the “rouget”, a small red mullet usually grilled or barbecued, and the “loup” or sea bass (known elsewhere in France as the “bar”), which is often grilled with fennel over the wood of grapevines.
  

  Tauck Director

  Your tour is conducted by a Tauck Director who remains with the group throughout the tour. Your Tauck Director is a professional, fully trained employee of Tauck.
  

  Gratuities Included

  All customary gratuities for hotel and restaurant staff and local guides are included.
  

  Luggage Handling and Restrictions

  Checked Luggage – General
  
  While it is common for airlines to allow passengers to check more than one piece of luggage per person, space constraints during your Tauck journey make it difficult to accommodate extra luggage. We ask that you limit your checked luggage to one average size suitcase per person.
  
  Recently, airlines have adopted policies enforcing strict number, size and weight limits. Luggage exceeding maximum restrictions may require expensive overage fees, frustrating and hurried re-packing at the ticket counter, or even risk being left behind.
  
  Many carriers require that checked luggage not exceed a weight of 50 lbs (22.7 kg) per piece. Airlines revise luggage policies frequently and often without notice; therefore, we cannot be held liable for the accuracy of the weight limit listed above. We urge you to check with your airline before traveling to determine current number, size and weight restrictions. It is also important to note that restrictions for luggage number, size and weight may vary with the same airline based on the class of service you select. First and Business Class ticket holders may have different restrictions than Coach Class travelers. You may wish to consult luggagelimits.com by clicking here.
  
  We cannot be held liable for additional fees or inconveniences imposed by the airline due to luggage number, weight and size policies.
  
  Please be sure to attach your Tauck luggage tag to your suitcase before leaving home!
  
  Carry-on Luggage - General
  
  Although oversize bags and wheeled, carry-on luggage are popular for airline travel, they are often not convenient or appropriate for mini coach travel or for many on-tour flights. Most modern sightseeing mini coaches offer limited space for numerous or larger items. Space under seats or in the overhead rack is typically small, and designed to accommodate items like coats, hats, purses, and small camera bags, etc.
  
  For your day-to-day travel while on tour, we recommend that you limit your hand luggage to a small, soft-sided carry-on piece, and that you bring only those items you need handy during the day such as make-up, medications, cameras, film, etc. Items too large to fit under the mini coach seat or on the overhead rack must be stored in the luggage bays beneath the mini coach, and may be inaccessible during daytime travel.

  No Options Sold

  Your Tauck Director will assist you with information on free-time activities based on honest opinion and guidance, but will not sell you anything. This means better value and a more relaxed and pleasant experience for you.

• Not Included

  Transportation

  Transportation to the tour departure point and from the tour ending point is not included. Airfare may be purchased from us for travel originating in the United States.

  Hotel Rooms Before and After Tours

  To avoid jet lag and possible flight delays, you may wish to make hotel arrangements for the nights preceding or following your tour. As a service, we will book additional nights for you on a space-available basis using special rates only available through us. Hotel room charges will be added to the tour cost. Airport and local train station transfers are included for these bookings as described above in Inclusive Prices. If you wish to spend additional nights, please consult Extend Your Trip in the Accommodations section above on this webpage and discuss availability with a Tauck Reservations Sales Consultant or your travel agent when you book your tour.

  Luggage Responsibility

  Although every effort is made to handle your luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. It is important for your own self-interest and protection that you make certain you have adequate insurance to cover these eventualities. Please refer to the Tauck Travel Protection Product section below on this webpage for more information.
  
  Lost luggage is an unfortunate possibility in today's world of airline travel. We suggest that you:

  • Pack at least one change of clothing in your carry-on bag
  • Split your items between your suitcase and a traveling companion's suitcase
  • Do not pack any vital medications or valuables in your checked luggage
  • Confirm your luggage is checked and tagged to your final destination at airport check-in
  • Place your luggage claim tags in a secure place for your flight
  • File a claim for any missing luggage immediately before leaving the baggage claim area
  • Secure a case number and contact information for follow-up communications
  • Make certain that the airline has your onward itinerary

  Your Tauck Director will assist you with airline and other carrier communications, but has no inside contacts to guarantee or expedite recovery of lost luggage. All recovery costs, including the communication costs, are your responsibility. Check your travel protection details for covered expenses.

  Personal Expenses

  Personal Expenses such as phone calls, room service, alcoholic and other beverages not specifically included, laundry, dry cleaning, airline excess luggage charges, vaccinations, visa fees and services, airport arrival and departure taxes, individual train and airport transfers (when applicable), and other optional or incidental extras are not included and may be significant.
  

  Tauck Director Gratuities

  The customary gratuities for the Tauck Director and local drivers are not included. We ask that gratuities be extended on a voluntary, individual basis and not as a group.

• Preparing to Go

  Journey Start and End Times

  Journey Start and End Times are provided at time of booking. The tour begins at 3:00 PM at the hotel Le Pigonnet. When making flight arrangements, please allow sufficient time to claim luggage and clear customs in order to join the tour on time. You or your booking agent will be advised of any change to this schedule. The tour ends when you check out of the Auberge de Cassagne & Spa on the last day of the tour. Airline carriers and airports may have different rules regarding how early you must arrive for flight check in. Please contact your individual carrier for this information.
  

  Holiday and Museum Closures

  Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or the many state, religious and civic holidays locally observed. You may wish to access Wikipedia to view a list of holidays listed by country by clicking here.
  

  Itinerary Changes and Price Flexibility

  We pledge to make every effort to operate all tours as advertised. We reserve the right to alter or curtail the itinerary, or substitute sightseeing, hotels, and/or conveyances as deemed necessary. Any savings realized by these changes will be refunded to you. Any resultant added expense will be covered by us. Although not expected, prices on this website may be modified due to unexpected significant external factors not forecast at the time of publication.
  

  Photography On Tour

  Occasionally, we will use photographs and/or video taken by fellow guests or your Tauck Director on your tour for print, Internet and other media promotional purposes. If you prefer that your image not be used in any marketing activities, please notify your Tauck Director at the start of your tour.

  Membership

  Membership will be granted to all persons. We reserve the right to terminate the tour of any person who is abusive of others or whose behavior disrupts the tour.
  

  ATM and Credit Cards

  We recommend that you contact your bank in advance of departing on this tour to determine whether you will be able to use your ATM and credit cards while traveling. When contacting your bank, notify them of your travel dates so that they will anticipate charges being made outside of your hometown and do not suspend your cards for what may appear to them to be "suspicious" charges. We also recommend that you make a photocopy of the front and back sides of your ATM and credit cards to leave behind with someone at home who will assist you in the event your cards are misplaced, lost or stolen.

  Cell Phone Usage

  We understand and appreciate the value of instant communication when we travel; it keeps us in touch with friends and family, and it's a reassurance in the event of an emergency. However, the use of cell phones can be disruptive to a tour and to other guests who are enjoying their vacation. As a courtesy to others, we ask that you refrain from using your cell phone while on the mini coach, attending group functions, sightseeing and, generally, in the company of your fellow travelers. There will be many opportunities to make and receive calls at times when it does not affect others.
  
  Please contact your cell phone carrier to determine whether your cell phone service extends to France.

• Health and Activity

  To enjoy this tour, you should be in reasonably good health. Our journeys are active adventures that may include considerable walking on uneven terrain, involve stairs and steep inclines, touring at high elevations and visiting remote areas in newly developing ecotourism destinations, frequently in warm weather. It is important that you have sturdy, comfortable walking shoes that have already been broken-in for our walking excursions.

  PLEASE NOTE:  We regret that this Tauck itinerary cannot accommodate wheelchairs or motorized scooters.  Likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs.  The responsibility of the Tauck Director who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest.  Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it. 

   Certain activities on the tour will require a liability waiver signature before participation. This liability waiver will include an assumption of risk, release and indemnification by you.

  While drinking water is generally safe at all our hotels, bottled water will be available wherever the local water is not fit to drink. We also provide bottled water on the motor coaches.
  
  If you have a medical condition that might limit your participation in activities, please consult your physician for pre-departure health advice and notify us as soon as possible, if you have not already done so. We will advise your Tauck Director accordingly.
  
  Please check with your health insurance provider to determine whether you are covered while traveling. If you will not be covered under your current policy, we strongly suggest that you arrange for adequate coverage while on tour.
  
  If you are a resident of the U.S. traveling internationally, no vaccinations are currently required for travel to France. For complete vaccination and inoculation information, please contact your physician, the public health service in your area, or the U.S. Centers for Disease Control (CDC) to obtain information about vaccinations that may be required for your journey. The Travelers' Health Section of the CDC operates a 24-hour "Travelers' Health Hotline" at 800-232-4636 (toll-free in the U.S.). You may also access CDC website by clicking here.
  
  If you are a resident of another country traveling internationally, please contact a French embassy or consulate to determine what vaccinations may be required for you to visit.

• Additional Information

  Travel Documents Required

  If you are a U.S. citizen traveling internationally, you will need a passport valid for six months beyond the completion of your Tauck journey for entry into France. You are not required to obtain a visa for the short duration of this tour.

  If you are a citizen of another country traveling internationally, you should contact a French consulate or embassy to determine what travel documentation is required.  

  Please note that longer stays abroad for any purpose may require additional travel documentation.
  
  We recommend that you make at least two photocopies of all the travel documents that you bring with you. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who will assist you in the event your documents are misplaced, lost or stolen.

  Travel With Children

  Age Recommendations ― While Culturious tours are primarily designed for active adults, children 5 years of age or older at the time of travel are welcome on this Tauck journey. Based upon our experience with family travelers, we have a minimum recommended age for each journey to encourage comfort and enjoyment for all of our guests. All children must be accompanied on activities by a parent or guardian. At least one guest in the traveling party must be 21 years of age or older in order to make a reservation.
  
  Babysitting ― Our journeys are designed for adults and children to share the wonder of discovery together. If you require babysitting services, your Tauck Director will put you in contact with the appropriate hotel staff with whom you may make babysitting arrangements. There is usually an additional fee for these services. Many hotels do offer on-site babysitting services; however, babysitting services may not be available at all of our hotels. Please note that our Tauck Directors are not responsible for providing babysitting services.
  
  Safety and Welfare Responsibility ― We welcome the participation of child travelers on our exciting excursions. If you are traveling with a child on a Tauck journey, you have the sole responsibility for ensuring that the child with whom you are traveling follows all rules of safety throughout the tour. By traveling with us, you release Tauck, Inc. and our partners of all liability for any risks and/or injuries to the child with whom you are traveling.
  
  Special Travel Documentation for Children
  Authorization for Travel
  
  If you travel into or out of the U.S. with children under the age of 18, you should be aware of the following: because of increasing incidents of child abductions in disputed custody cases and because children are at risk as possible victims of child pornography, U.S. Customs and Border Protection (CBP) strongly recommends that unless the child is accompanied by both parents, you should have a notarized note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, or friends, a note signed by both parents) stating that the parent(s) not traveling acknowledge that the parent(s), family members, etc. who are traveling into or out of the U.S. with the child have permission to do so. While CBP may not ask to see this documentation, if they do ask, and you do not have it, you may be detained until the circumstances of the child traveling without both parents can be fully assessed.
  
  If there is no second parent with legal claims to the child (parent deceased, sole custody, etc.), other relevant paperwork, such as a court decision, birth certificate naming only one parent, or a death certificate, will be useful.
  
  Many other countries also share this concern for children who travel without both parents. To ensure smooth travel, we require you to comply with the travel regulations of each country visited. This information may be obtained from a country’s consulate or embassy.
  
  Authorization for Emergency Medical Treatment
  
  In the unlikely event of a medical emergency, a medical facility will require permission from the child’s parents to provide treatment. Therefore, we strongly suggest that you bring along a letter from both parents (including other pertinent documents as cited above) authorizing emergency medical treatment for their child.

  Children who are U.S. citizens must have a passport valid for at least six months beyond the completion of the journey.   

  We are not responsible for the disruption of travel caused by the improper documentation of any guest, including children traveling without both parents. While there is no definitive format or standard, click here to view a sample letter for guardians or one parent traveling with a child.

  Airline Security Measures

  If you are traveling from the U.S., the U.S. Transportation Security Administration (TSA) requires that your name, as it appears on your domestic or international airline ticket, must precisely match your name as it appears on the government-issued photo ID (i.e., passport or driver’s license) that you present during security screening. The ID name must also match any additional airline data, such as frequent-flyer information. For example, if you present your driver's license to security and it says John T. Smith, your ticket must also say John T. Smith, not John Thomas Smith, Jack Smith, or any other variant. Your date-of-birth and gender information provided to the airline must also match your passport.
  
  If you make your air travel arrangements through us, please ensure that the name you provide us precisely matches your name as shown on the identification you will use while traveling. If you make your own airline reservations, please ensure that the airline has the correct information.
  
  For more information on the TSA's requirements, please visit their website by clicking here.

  If you are traveling from an airport outside the jurisdiction of the U.S., you will need to determine what travel documentation and identification is required for that particular airport.
  
  Due to heightened security regulations, certain items such as a metal nail file, pocketknife, cigarette lighter, or tweezers, and some liquid, gel, or aerosol items may not be permitted in your carry-on luggage. Please call your airline prior to departure to obtain current information on non-permissible carry-on items and recommended airport check-in times.

• What to Pack

  Bringing the right clothing for your trip is important – we’ve partnered with New Headings who provide an "easy-to-use, one-stop shop" for your Tauck travel needs, specifically selected for this trip. Click here to visit their site.

  Your journey is designed with leisure in mind. Dress for comfort and convenience with a wardrobe that is adaptable and allows for layering. Generally, during the day, casual, comfortable, cotton clothing is recommended. Cool weather at higher elevations or at night will require warmer, layered clothing.
  
  In Europe, especially in finer restaurants, the custom is to dress somewhat formally. Slacks or a dress for women and a jacket for men are acceptable dining attire. Avoid wearing jeans, sneakers or shorts for dinner. You may also wish to dress up a bit for the welcome reception and the farewell dinner, although a sports jacket is not required for men.
  
  You will find a hair dryer located in your hotel guest room. Irons and ironing boards are available upon request. Valet laundry and dry cleaning services are also available for a fee.
  
  We recommend that you pack an adequate supply of your prescription medication in its original container to last through your entire journey, together with a copy of your doctor’s prescription or a letter from your health-care provider on office stationery explaining that the medication has been prescribed for you, a list of the generic names of your medication, your travel documents and a change of clothing in your carry-on bag to avoid any inconvenience in the event that your flight or luggage is delayed.
  
  Following is a list of recommended items to pack for your trip to Provence:

  • Casual daytime wear – shorts, slacks, long and short-sleeved shirts
  • Optional: jacket and tie for men
  • Optional: casually elegant evening wear for ladies
  • Sunglasses, sunscreen, hat
  • Swimwear
  • Gym wear
  • A light sweater or jacket for higher elevations or a breezy night
  • Binoculars (7x50 preferably)
  • Insect repellent
  • Camera, lenses, batteries, memory cards and/or plenty of film
  • Lightweight, comfortable, sturdy walking shoes or boots that you have already broken-in and a walking stick if you use one 
  • Battery-operated travel alarm clock
  • Rain poncho and collapsible umbrella
  • Zipper-lock bags
  • Daypack for camera equipment
  • Sundries and toiletries that may be difficult to find en route
  • Copies of travel documents that should be secured in your hotel safe while traveling

• Upon Arrival...

  Air Conditioning

  The hotels and mini coaches used on this tour are air-conditioned for your comfort. European air conditioning in hotels should be considered as a climate-control system; most have three settings for the fan, plus a "cool" setting. Very few of the European systems actually have a temperature setting. In general, the amount of cool air that is produced from a European air conditioning system may be less than what you may have in your own home. Some hotels in Europe do not operate their air conditioning systems on a year-round basis, but only during certain months of the year.

  Currency and Exchange Rates

  The Euro (EUR) is the official currency in France. Currency can be exchanged at exchange bureaus, though you will get a better exchange rate at major banks. Major credit cards are widely accepted. Travelers’ checks are less accepted, especially by local merchants; expect to pay a fee for using travelers’ checks. Foreign currency is not accepted.
  
  To obtain the most current exchange rates for all national currencies, you may want to check your local newspaper or access oanda.com by clicking here.
  

  Customs and Tax-Free Shopping

  You should familiarize yourself with France’s specific required customs declarations before you travel. In general, you are not permitted to bring live plants, fresh fruits and other produce items into most countries. You may find additional information by visiting VisaHQ.com by clicking here

  If you are a U.S. resident who will be returning to the U.S. at the end of the tour, you are entitled to a duty-free exemption based on the total value of merchandise purchase abroad, as long as you physically bring them with you. There are limits to the amount of alcohol that can be a part of this exemption. Certain restrictions apply to unaccompanied goods mailed from abroad to the U.S. Please call your local customs office or consult the U.S. government's customs regulations as contained in their publication entitled Know Before You Go.
  
  If you are a resident of another country, please refer to your own country’s rules and regulations regarding customs and duty-free shopping to ensure compliance upon your return.
  
  Many countries levy Value Added Taxes (VAT) on consumer goods and services. The tax rate may be higher for luxury items and lower for basic goods. As a rule, if you are not a resident of the country (or of the country’s intergovernmental economic community, e.g., the European Union) in which the purchase is made, you may be entitled to a VAT refund and should inquire about the refund policy where you shop.

  Electrical Current

  The electrical current in France is 230 V, 50 Hz, AC. If your electrical devices do not conform to this standard, you may need to bring the appropriate converters and adapters.

  Internet Access

  Complimentary basic Internet where available in hotel rooms; service levels are not guaranteed.

  Time Zones

  France is 1 hour ahead of Coordinated Universal Time (or Greenwich Mean Time). From late March through October, France switches to Daylight Savings Time and is 2 hours ahead. To determine current time in major cities around the world, we suggest you access timeanddate.com by clicking here.

  Elevation

  The maximum overnight land elevation on this tour is approximately 2,083 ft (635 m) at the Hostellerie Le Phébus & Spa in Joucas.

  Weather

  The south of France has a warm Mediterranean climate with hot summers and mild winters. Strong winds, known as the “mistral”, can occur on the Côte d’Azur, Provence, particularly in the winter and spring. From April through October, average high temperatures in Provence range from 65 °F (18 °C) to 85 °F (29 °C) and the average low temperatures range from 55 °F (13 °C) to 75 °F (24 °C). To read about current weather conditions, we suggest you access noaa.gov by clicking here.

  Average Temperature
  	Aix-en-Provence, France		Joucas, France
  Month	Hi/Lo ºF	Hi/Lo ºC	Hi/Lo ºF	Hi/Lo ºC
  January	52 / 38	11/ /3	52 / 38	11 / 3
  February	54 / 39	12 / 4	54 / 39	12 / 4
  March	60 / 44	16 / 6	60 / 44	16 / 6
  April	65 / 48	18 / 9	65 / 48	18 / 9
  May	73 / 55	23 / 13	73 / 55	23 / 13
  June	80 / 62	27 / 16	80 / 62	27 / 16
  July	86 / 66	30 / 19	86 / 66	30 / 19
  August	85 / 66	30 / 19	85 / 65	30 / 19
  September	78 / 60	25 / 16	78 / 60	25 / 16
  October	69 / 55	21 / 13	69 / 55	21 / 13
  November	59 / 45	15 / 7	59 / 45	15 / 7
  December	53 / 40	12 / 4	53 / 40	12 / 4
  	St-Remy-de-Provence, France
  Month	Hi/Lo ºF	Hi/Lo ºC
  January	52 / 37	11 / 3
  February	54 / 38	12 / 4
  March	61 / 43	16 / 6
  April	65 / 47	18 / 8
  May	73 / 54	23 / 12
  June	81 / 60	27 / 16
  July	88 / 66	31 / 19
  August	87 / 65	30 / 19
  September	78 / 59	26 / 15
  October	69 / 53	20 / 12
  November	58 / 44	14 / 7
  December	53 / 40	11 / 4
  Average Rainfall
  	Aix-en-Provence, France		Joucas, France
  Month	Inches	Millimeters	Inches	Millimeters
  January	1.4	35	1.4	35
  February	0.8	21	0.8	21
  March	0.9	22	0.9	22
  April	1.6	41	1.6	41
  May	1.1	27	1.1	27
  June	0.6	15	0.6	15
  July	0.3	8	0.3	8
  August	0.7	18	0.7	18
  September	2.2	57	2.2	57
  October	2.1	52	2.1	52
  November	1.5	39	1.5	39
  December	1.0	26	1.0	26
  	St-Remy-de-Provence, France
  Month	Inches	Millimeters
  January	2.2	56
  February	1.3	33
  March	0.9	23
  April	1.9	49
  May	1.4	36
  June	1.2	31
  July	1.0	27
  August	1.4	34
  September	2.6	66
  October	2.7	70
  November	2.3	58
  December	1.6	41

• Book This Trip

  Have Information Ready

  To help expedite your booking, please have the following information ready before you call us:

  • Tour Name and Departure Date Desired
  • Traveler Name(s): Please have first and last names as they appear on the passport or driver’s license.
  • Traveler’s Address(es)
  • Traveler’s Phone Number(s)
  • Emergency Contact Information: This would be a relative or friend whom we could contact during the tour in the event of an emergency. Please provide their name and phone number(s).
  • Interest in purchasing Tauck’s Travel Protection Product (see below).
  • Interest in extending your trip by staying in a Tauck recommended hotel before your trip begins or after it ends
  • Interest in our specially negotiated airfares.

  Reservations

  For reservations, call 800-788-7885 or contact your travel agent to book today!
  
  Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

  Monday – Friday: 8:00 AM – 9:30 PM  
  Saturday: 9:00 AM – 5:00 PM  
  Sunday: 12:00 Noon – 5:00 PM  

  Deposit Date

  The Deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking. Your deposit is $600 per person.

  Special Requests

  We will be happy to advise hotels of any special requests, provided we receive them at time of booking. We regret that requests cannot be guaranteed.

  Final Payment

  Final Payment is due at Tauck’s Norwalk, CT office 60 days before departure. Any bookings without full payment at this time may be subject to cancellation without notice.

  Final Documents

  Final Documents, which may include airline tickets, when applicable, are sent by first class mail upon receipt of final payment. They include joining instructions, hotel lists, tour itinerary, clothing suggestions, luggage tags and other pertinent information. We recommend overnight mailing service for any reservation that is made within 30 days of the tour departure date to ensure timely delivery. The additional expense will be added to your tour cost.

• Tauck Travel Protection Product / If You Have To Cancel

  Tauck’s Guest Protection and Cancellation Fee Waiver

  Guests booking a Tauck journey have the option of purchasing cancellation protection from Tauck in the event they need to cancel their trip after making their reservations.

  Tauck’s Travel Protection Plan is available to all travelers, with the exception of residents of Puerto Rico. Residents of Puerto Rico are eligible for some cancellation protection by purchasing Tauck’s Cancellation Fee Waiver (see below).

  Tauck’s Guest Protection

  Under Tauck’s all-inclusive Guest Protection, you can cancel your tour for any reason up to the day before departure and receive a money-back refund (except in Extreme Circumstances*) on the land tour cost. The Guest Protection plan waives cancellation fees outlined, provided we are notified of cancellation before your tour departs. Tour cancellation fees are waived regardless of reason, without written notice, and Tauck will refund land tour cost. The cost is $270.00 per person.

  In addition, Tauck’s Guest Protection provides comprehensive travelers’ insurance and 24-hour emergency assistance. Coverage for the following elements is provided by BerkelyCare, Ltd. and is subject to the terms, conditions and exclusions of the policy:
  

  • Airfare Protection – Should you need to cancel or interrupt your tour for covered reasons, airfares and air penalties will be covered up to the original airfare cost.
  • Medical Protection – You are reimbursed for covered medical expenses incurred in the event you become injured or ill during your trip (including pre-existing conditions if purchased at time of deposit).
  • Luggage Protection – You are reimbursed for lost, stolen, delayed or damaged luggage.
    

  This optional Guest Protection must be requested at time of booking and fee must be included with initial payment. Details will be provided with written confirmation of your tour reservation. Guest Protection does not protect travel agent commissions. Cost is not refundable under any circumstances. Reimbursements will be made according to original method of payment. The amount of any refund shall be reduced by any recoveries obtained by you from any third parties.

  Tauck’s Cancellation Fee Waiver

  Should you have to cancel your tour for any reason, Tauck’s non-refundable Cancellation Fee Waiver waives all cancellation fees outlined (except in Extreme Circumstances*), provided we are notified of cancellation before your tour departs. The cost is $185.00 per person.

  This Waiver is not insurance; it does not cover airline penalties, luggage damage, personal injury, or protect travel agent commissions. The advantage of this waiver is that you may cancel regardless of reason, without written notice. Should you wish protection beyond our Cancellation Fee Waiver, your travel agent will recommend insurance companies.

  This optional Cancellation Fee Waiver must be requested at time of booking and fee must be included with initial payment. It assures a full refund of land tour costs received by Tauck, except for the cost of the Cancellation Fee Waiver and any extra fees resulting from partial room cancellation.

  *Extreme Circumstances: In the event of an act of God, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey.

  If You Have to Cancel

  Cancellations Fees – Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Therefore, the following fees apply.

  Guests choosing to purchase Tauck’s Guest Protection will incur cancellation penalties of $270.00 per person regardless of cancellation date prior to tour departure date.

  Guests choosing to purchase Tauck’s Cancellation Fee Waiver will incur cancellation penalties of $185.00 per person regardless of cancellation date prior to tour departure date.

  Guests choosing not to purchase Tauck’s Guest Protection or Cancellation Fee Waiver will incur cancellation penalties per person as follows:

  
  60 days or more before departure
  $600.00 per person
  
  59-8 days before departure
  $900.00 per person
  
  7-1 days before departure
  $1500.00 per person
  

  
  Time of cancellation will be when notice is received in our Norwalk, CT office.

  In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the cancellation terms outlined herein.

  Tour Interruption Fees – If you have to interrupt your tour en route, you may be entitled to a refund of land tour costs if it exceeds 24 hours; certain restrictions apply. Such refunds are based upon the number of overnights missed less $40 per day for unused transportation and other fixed expenses.

  Partial Room Cancellation – A person canceling or leaving a tour while a roommate remains constitutes a cancellation of one type of accommodation and rebooking of another type of accommodation. The price charged the remaining person is the new, higher price for the new accommodation.

  Click here to download our complete Description of Coverage.

• Air Services

  Airfare may be purchased through us for travel originating in the United States. By using our air services, you agree that we, in purchasing, selling or otherwise arranging air transportation, are acting only as your agent and are not liable or responsible for any accident, death, personal injury, illness, property damage, delay or other loss or expense of any nature whatsoever arising directly or indirectly out of any act of God, or any actions or omissions (including any failure to provide services) or default of, any carrier. All carriers are independent contractors and are not owned, managed, controlled or operated by us. Your airline ticket constitutes a contract between yourself and the airline only, even if purchased through us. We are not liable for, and do not assume responsibility or accept claims with regard to seat assignments, schedule changes, flight changes, cancellations, claims for a refund or reimbursement of airline ticket fees, or any other loss incurred by you for any reason whatsoever (including, without limitation to, bankruptcy, insolvency, reorganization or similar relief from creditors). We must handle ticketing for our special fares, which are subject to availability and cannot be guaranteed until reserved. Our air services can only be purchased in conjunction with one of our tours. Tickets or e-ticket numbers will be mailed with final documents. If you cancel or change your air booking before or after departure, all airline cancellation and change fees will apply.